FREQUENTLY ASKED QUESTIONS

WHAT IS A LASH SHIELD?

Lash Shield is your innovative beauty solution to protect your eyes, eyebrows and lip from water, chemicals and hair after or during procedures or treatments such as but not limited to: eyelash extensions, eyelash and eyebrow tint, eyebrow microblading and permanent makeup. A customer has even used our tool to shower without taking off their eye makeup. You are genius', and it proves just how versatile this tool really is.

IS THE ADHESIVE STRONG ENOUGH TO BE COVERED IN WATER?

We use a 3M adhesive strip which makes it water resistant under hot and high pressured water. We always suggest patch testing the adhesive on your skin to ensure it works best for your skin. 

HOW MANY TIMES CAN I USE IT?

Our Lash Shield remains sticky for up to 3-4 uses depending on care. We recommend placing the backing between wears to ensure highest hygiene standard and care is pursued.

ARE YOUR LASH SHIELD RECYCLABLE?

Yes, our Lash Shower Shield Protectors are recyclable. As mentioned, they are reusable and most importantly cruelty free!

WHEN CAN I USE LASH SHIELD?

Temporary and permanent makeup/treatments may require up to 72 hours without water contact.

Our Lash Shield is super versatile, we just wanted to share some of our customer’s favourite and quirky uses:

  • Shower after treatments (Lash Lift, Lash Tint, Lash Extensions, Brow Lamination, Brow Tint, Brow Microblading etc)
  • To avoid the wind and rain after finishing a treatment.
  •  Shower without taking off their eye makeup.
  • Shower without removing new HD brows.
  • Jump on a jet-ski without salt water hitting her fresh Lash Extensions. 

We highly discourage the use of our products for medical use and surgery aftercare.

ARE YOU A SALON OWNER WANTING TO BE A STOCKIST?

Are you a salon owner who is looking to stock our iconic Lash Shower Shield or Duo Cleanse Brush in your salon/store? We've got you covered. Select from website menu "STOCKIST" followed by "BECOME A STOCKIST"  then either "STOCK A DASH OF LASH SHOWER SHIELD" or "STOCK A DUO LASH CLEANSER BRUSH" to view our Wholesale Packs! 

BECOME A RETAIL STOCKIST OF OUR ENTIRE RANGE?

If you would like more information on becoming a Lash Shield Retail Stockist, we will be delighted to assist contact us via email at hello@lashshield.com.au.

 

SHIPPING INFORMATION 

AUSTRALIA

We aim to ship your order as soon as possible. All orders processed Monday through Friday are shipped within 24-48 hours of placement, excluding weekends and public holidays. Once order is fulfilled, we will send tracking information via email within 24 hours of the item being shipped.

We offer FREE Australian Standard Shipping for orders over $80.00. We will send a tracking number in order to keep up to date on your order. Our Australian Standard Shipping takes 2-5 business days from the date your order has been shipped from Lash Shield. Orders under $80.00, we offer Australian Standard Shipping at a flat fee of $8.90.

We offer Australian Express Shipping at a cost of $11.90. We offer Australian Express Shipping at $8.90 for all order over $80.00. We use Australian Post Express, which provides a tracking number in order to keep up to date on your order. Our Australian Express Shipping takes 1-3 business days from the date your order has been shipped from Lash Shield. We may use a Local Courier Service if we observe AusPost delays, we want your Lash Shield to arrive as early as possible.

INTERNATIONAL

We offer International Shipping at a flat fee of $18.90 (0.1-1kg). We offer New Zealand Shipping at a discounted $13.90 (0.1-1kg). International Shipping takes 10-25 days with full tracking, we do not account for custom processing delays which are out of our control. Due to COVID 19, we are unable to predict the impact of flight restrictions or increased parcel volumes. Lash Shield is not responsible for any additional duties and taxes that may apply in your respective country. 

 

RETURN/REFUND POLICY

INCORRECT OR FAULTY PRODUCTS
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at hello@lashshield.com.au and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. Lash Shield does not take responsibility for the costs of returning the products. *We do not offer refunds or accept returns on change on mind due to hygiene reasons.



MISSING OR DAMAGED ITEMS

We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.

Please contact our customer care team at hello@lashshield.com.au with your order confirmation number in the subject line so we can find your order easily and process your request promptly.

 

STOCKIST, WHOLESALER OR RETAILER

If you are interested in stocking our products, feel free to send an email with the subject line "Stockist, Wholesaler or Retailer" to hello@lashshield.com.au. We will be excited to hear from you.